Privacy Policy
Your privacy is our priority. Learn how we protect and handle your data.
Information We Collect
We collect information you provide when using our WhatsApp Business Platform and AI Writing Tools.
- Personal Information: Name, phone number, email address, business details
- WhatsApp Data: Messages, customer data, broadcast lists, and chatbot interactions
- Contact Information: Contacts you choose to sync with our platform
- Payment Information: Processed securely through third-party payment gateways
- Technical Information: IP address, browser type, device information, and usage data
How We Use Your Information
Your information is used exclusively to deliver our services and improve your experience.
- Process and deliver our WhatsApp Business Platform services
- Manage contact synchronization and customer engagement tools
- Send transactional communications, service updates, and support messages
- Process payments and manage subscriptions
- Improve website functionality and user experience
- Analyze aggregated, anonymized usage data to enhance service quality
- Marketing communications (only with your explicit consent)
Data Sharing
We do not sell, rent, or trade your personal data.
We may share necessary information only in these limited circumstances:
- Service Providers: Payment gateways, cloud hosting (AWS/GCP), and IT service providers - only to fulfill services
- WhatsApp Business API: For messaging infrastructure (subject to Meta's privacy policy)
- Legal Requirements: When required by law, court order, or legal proceedings
- With Your Consent: When you explicitly authorize sharing with specific third parties
Data Security
We implement industry-standard security measures to protect your data.
- WhatsApp Business API encryption for all messaging data
- Secure cloud infrastructure with enterprise-grade protection
- Data encryption in transit (TLS 1.3) and at rest (AES-256)
- Role-based access controls and authentication security
However, no online transmission is 100% secure. You acknowledge this risk when using our services.
Data Retention
We retain your data only as long as necessary to provide services and comply with legal obligations.
- WhatsApp conversation data: Retained for service duration + 90 days after account closure
- Synced contact data: Retained while feature is active + 30 days after sync is disabled
- Payment records: 7 years for tax compliance purposes
- You can request data deletion at any time via hello@mindlytics.in
Cookies and Tracking Technologies
Cookies are used to personalize your experience, analyze site traffic, and provide relevant content.
- Essential cookies for authentication and session management
- Analytics cookies to improve service quality (anonymized data only)
- You can manage or disable cookies via browser settings (may affect functionality)
Your Rights
You have comprehensive rights over your personal data:
- Right to Access: Request copies of your personal data
- Right to Correction: Request correction of inaccurate data
- Right to Deletion: Request deletion of your personal data
- Right to Opt-Out: Opt out of marketing communications at any time
- Exercise these rights by emailing hello@mindlytics.in
Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs) and compliance with applicable data protection laws.
Refund Policy
We do not provide refunds or cancellations once a subscription has been activated. Please review our services carefully before subscribing. You may cancel your subscription at any time to prevent future charges, but no refunds will be issued for the current billing period.
Changes to This Policy
This privacy policy may be updated periodically. We will notify you of material changes via email or WhatsApp. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact Us
For questions about this Privacy Policy, data protection practices, or to exercise your rights, contact us at: hello@mindlytics.in
This Privacy Policy was last updated on October 14, 2025. We will notify you of material changes via email or WhatsApp. Continued use of our services after updates constitutes acceptance of the revised policy.