Retail
Bridge online and offline retail. Offer personal shopping, instant recommendations, loyalty rewards, and seamless click-and-collect.
Personal Shopping Experience
Fashion & Apparel • Priya Sharma
Interactive personal shopping simulation • Switch scenarios to see different product categories • Watch AI-powered shopping assistance in action
Complete Retail Engagement Solution
Unify your in-store and online experience with WhatsApp
Personal Shopping Assistant
AI chatbot that learns customer preferences, recommends products, checks stock across locations, and processes orders via WhatsApp.
Loyalty Program Automation
Points balance updates, tier upgrade notifications, reward redemption reminders, and birthday offers sent automatically.
New Arrival & Sale Alerts
Targeted product announcements based on past purchases and wishlist. Right product, right customer, right time.
Click-and-Collect
Customers order via WhatsApp, get pickup notifications when ready, and confirm collection with a single reply.
Store Event Invitations
VIP preview events, exclusive sale access, in-store experience invitations sent to segmented customer groups.
Post-Purchase Support
Automated return/exchange initiation, product care tips, and warranty reminders. Turn complaints into loyalty.
How Retail Brands Use WhatsApp
Success stories from fashion, beauty, furniture, and specialty retail
Personal Shopping at Scale
Fashion retailer's WhatsApp shopping assistant handles 2,000 product queries daily. Customers share occasion or outfit description, bot recommends matching items. AOV 2.8X higher than website.
Drive Repeat Purchases With Loyalty
Supermarket chain sends personalized loyalty updates, points expiry alerts, and reorder reminders for frequently bought items. Repeat purchase rate up 45% in 6 months.
Fill Stores With Targeted Events
Luxury retailer invites top-tier loyalty members to exclusive preview events via WhatsApp. 78% attendance rate vs 15% for email invitations.
Seamless Click-and-Collect
Home goods store processes click-and-collect orders via WhatsApp. Customers get a 'ready for pickup' message with bay number. Queue time eliminated, satisfaction score 4.4/5.
Why Retail Brands Choose WhatsApp
Transform Your Retail Experience in 3 Steps
Connect Your Retail Systems
Integrate with your POS, loyalty platform, and inventory management. Customer data and stock levels sync automatically.
Personalise the Experience
Configure product recommendation logic, loyalty automation, and event invitation segments based on customer history.
Build Lasting Customer Relationships
Go live and start delivering personal, timely experiences at scale. Most retailers see repeat purchase uplift within 30 days.
Turn One-Time Buyers Into Loyal Customers
Join retailers using WhatsApp to deliver personal shopping experiences and build lasting loyalty.